/company/1more/privacy

Privacy Policy

1More UG (haftungsbeschränkt) · As of 16 October 2026 · General version for all products

Controller

The controller responsible for data processing is 1More UG (haftungsbeschränkt). You can find the address and further contact details in the Imprint. You can contact us at any time by e-mail for privacy-related matters.

Hosting and Server Log Files

When you visit our website, the web server automatically logs certain data in order to deliver the site and maintain security. Depending on configuration, this data may include the date and time of access, your IP address, the hostname of the accessing device, the referring page, the pages accessed, the request status, the amount of data transferred, and information about browser type, browser version, and operating system. This temporary storage is necessary for operation of the website and system security. The legal basis is Art. 6 para. 1 lit. f GDPR. The data is deleted as soon as it is no longer required for these purposes, usually after a few days at the latest.

Our website is hosted by an external service provider that processes this data as a processor on our behalf.

Technically Necessary Storage

The website itself does not store personal data or preferences in your browser. The customer portal, the area for signed-in customers, keeps your sign-in in the session storage of your browser tab. This is technically necessary to keep you signed in. It is removed when you sign out or close the tab and is not used for tracking or advertising.

Fonts

The fonts used on this website are hosted on our own server. Your browser does not connect to Google or other third parties to load them, and no data is transmitted to third parties for this purpose.

Customer Account and Licenses

To use the customer portal and to receive licenses you create an account. We process your e-mail address, your name and, if you choose to give it, your phone number. You sign in with a one-time code that we send to your e-mail address; we do not store a password. Every license has a license key. When you activate the app with a key, we also process information about the device (a device identifier, the device name and platform, and the app version) so that the number of devices per license can be enforced. The licensing service runs on our own server. We also store when a device was activated and when the license was last checked. We use your IP address during activation only briefly to fend off excessive requests; we do not store it.

The legal basis is Art. 6 para. 1 lit. b GDPR (providing your account and licenses). We keep this data as long as your account exists. You can view your data and download it in your account.

When you sign in to the customer portal, we store your IP address and your browser details (user agent) with your session to secure the sign-in. A session expires after 30 days at the latest. The legal basis is Art. 6 para. 1 lit. b and lit. f GDPR.

Crash Reports from the App

If the app crashes, it asks whether a crash report should be sent. Only if you agree in that case does it send the report to our own server. The report contains the app version, the operating system and the error log, but no content and no name; for technical reasons the server receives your IP address. We use the reports only to fix errors and delete them once they are no longer needed for this. The legal basis is your consent (Art. 6 para. 1 lit. a GDPR). Projects and other content you create with the app are stored only on your device.

Purchases, Payment and Invoices

When you buy a license you enter your billing details: company or name, address and, if applicable, your VAT ID. We use them to issue the invoice and to fulfil the contract (Art. 6 para. 1 lit. b GDPR). You can change your billing details in your account at any time; invoices that have already been issued are not changed.

Payments are processed by Stripe. You enter your card or other payment details on the payment page of Stripe; we do not see or store them. Stripe keeps the customer record (name, address, e-mail address, VAT ID) and the invoices for your purchases on our behalf. For the payment itself, fraud prevention and its legal obligations (for example anti-money laundering checks), Stripe is responsible on its own and processes data under its own privacy policy (stripe.com/privacy).

We keep the details of orders and invoices for as long as commercial and tax law requires us to keep them (Art. 6 para. 1 lit. c GDPR).

Before the purchase you accept our terms and the license terms and, as a consumer, agree to the immediate activation of your licenses with the early expiry of your right of withdrawal. With your order we store when you gave your consent and to which version of the texts, so that we can prove the conclusion of the contract (Art. 6 para. 1 lit. b and lit. f GDPR). The consents are included in your data export.

Support Requests

You can send us requests through the support area of the customer portal, for example about bugs, licenses or invoices. For this we store the type, subject and text of your request, a request number and its status. Unless you deselect it, we also store technical details that help us handle the request: your customer number, your plans, the selected device, the reported app version and system, and your browser. If you deselect this, we store only your customer number.

We send your request by e-mail to the support mailbox of the product concerned; you receive a confirmation. The legal basis is Art. 6 para. 1 lit. b GDPR and, for the technical details, our legitimate interest in resolving issues quickly (Art. 6 para. 1 lit. f GDPR). Your requests are included in your data export. If you ask us to erase your data, we remove the subject, text and technical details; the request number remains.

Withdrawal

As a consumer you can withdraw from a purchase during the withdrawal period in the customer portal using the button “Withdraw from contract” (“Vertrag widerrufen”). For this we store your name, the e-mail address for the confirmation, the order concerned, your optional message, the date and time of receipt, a withdrawal number and our decision on the withdrawal. You immediately receive a confirmation of receipt by e-mail; the support mailbox of the product receives a notice with the order.

The legal basis is Art. 6 para. 1 lit. c GDPR in conjunction with Section 356a of the German Civil Code (confirmation of receipt) and Art. 6 para. 1 lit. b GDPR (unwinding of the contract). Your withdrawals are included in your data export. If you ask us to erase your data, we remove your name, the e-mail address and your message; the withdrawal number, order, time of receipt and decision remain as proof (Art. 17 para. 3 lit. b and lit. e GDPR).

E-mails from Us

We send the e-mails that are needed to provide the service: sign-in codes, confirmations of your purchases with the invoice, confirmations of your support requests and of your withdrawals and, when you change your e-mail address, a code to the new address and a notice to the previous one (Art. 6 para. 1 lit. b GDPR). They are sent through the mail service of our provider Hostinger, which acts as a processor on our behalf.

We send you news and offers about our products only if you ticked the optional box when creating your account. You confirm this by entering the code from your first sign-in e-mail. The legal basis is your consent (Art. 6 para. 1 lit. a GDPR). You can withdraw it at any time with effect for the future by writing to us.

Recipients and Service Providers

We use the following service providers. We have concluded data processing agreements under Art. 28 GDPR with both of them. We do not sell your data.

Some data may be processed outside the European Economic Area, in particular in the United States. Hostinger uses sub-processors based in the United States; these transfers are based on the EU standard contractual clauses. Stripe transfers data to the United States on the basis of the EU-US Data Privacy Framework and the EU standard contractual clauses (Art. 44 et seq. GDPR).

Contact via E-mail or Phone

If you contact us by e-mail or phone, the personal data you provide (for example name, phone number, e-mail address and message content) will be processed in order to handle your enquiry. This data is collected so that we can provide information or carry out pre-contractual measures. The legal basis is Art. 6 para. 1 lit. b and lit. f GDPR.

We may also use your contact data to inform you about our products, new features and events. The legal basis for this is our legitimate interest in direct marketing under Art. 6 para. 1 lit. f GDPR or your consent where this is obtained separately. You can object to the use of your data for advertising purposes at any time. We do not share your data with external partners; data is only passed on to service providers commissioned by us where this is necessary to process your enquiry.

Your Rights

As a data subject, you have the right of access to your processed personal data under Art. 15 GDPR, the right to rectification of inaccurate data or completion of incomplete data under Art. 16 GDPR, the right to erasure under Art. 17 GDPR, the right to restriction of processing under Art. 18 GDPR, and the right to data portability under Art. 20 GDPR.

If you ask us to erase your data, we deactivate your account and remove the personal data that we do not have to keep, such as your name, e-mail address, devices and sign-in. Billing details on orders and invoices stay only for as long as the law requires us to keep them (Art. 17 para. 3 lit. b GDPR).

You also have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data where such processing is based on Art. 6 para. 1 lit. f GDPR. If you have given consent, you may withdraw it at any time with effect for the future. You also have the right to lodge a complaint with a data protection supervisory authority. The authority responsible for us is the Landesbeauftragte für den Datenschutz und für das Recht auf Akteneinsicht Brandenburg.

At present, we do not use any additional cookies, tracking services or advertising networks beyond what is described above. For this reason, no separate cookie banner is currently displayed on our website. If we introduce additional technologies in the future, we will update this privacy policy accordingly and, where required, obtain your consent.

You can manage cookies and stored website data through your browser settings at any time.